Returns & Exchanges

At Jackery, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all unworn and unwashed apparel. If your new fashion pieces don't fit perfectly or meet your expectations, our streamlined exchange process ensures you find the right style in no time.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the original items with all tags attached into the shipping mailer and include the printed packing slip provided in your portal.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned garments, we will process your refund to the original payment method or ship out your new exchange items.